Thursday, November 08, 2007
A GREAT RV SERVICE IDEA!
RV Business
Thursday, November 8, 2007
Recognizing that RV owners value prompt availability of needed parts, Damon Motor Coach has developed two new “quick ship” parts programs – Trip Saver and Rapid Response Parts.
Damon said the goal of its Trip Saver program is to get retail customers back on the road as quickly as possible. Specifically, the program commits Damon to ship via overnight delivery services any qualifying part within 24 business hours of receiving the order. Qualifying parts include those items most frequently needed by motorhome owners and a list is available from Damon.
The Rapid Response program provides a commitment by the company to ship select parts to dealers within 24 hours. Qualifying parts in the Rapid Response program are also defined as those items most frequently needed for vehicle service work.
Janae Kurtz, vice president of parts and service for the Elkhart, Ind.-based builder, said the new programs demonstrate the company’s commitment to customer service.
“We realize that prompt delivery of needed parts speaks volumes about the service culture of a company,” said Kurtz. “This kind of responsiveness is especially critical to RV owners who may be traveling and in dire need of a part to continue their journey.”
Thursday, November 8, 2007
Recognizing that RV owners value prompt availability of needed parts, Damon Motor Coach has developed two new “quick ship” parts programs – Trip Saver and Rapid Response Parts.
Damon said the goal of its Trip Saver program is to get retail customers back on the road as quickly as possible. Specifically, the program commits Damon to ship via overnight delivery services any qualifying part within 24 business hours of receiving the order. Qualifying parts include those items most frequently needed by motorhome owners and a list is available from Damon.
The Rapid Response program provides a commitment by the company to ship select parts to dealers within 24 hours. Qualifying parts in the Rapid Response program are also defined as those items most frequently needed for vehicle service work.
Janae Kurtz, vice president of parts and service for the Elkhart, Ind.-based builder, said the new programs demonstrate the company’s commitment to customer service.
“We realize that prompt delivery of needed parts speaks volumes about the service culture of a company,” said Kurtz. “This kind of responsiveness is especially critical to RV owners who may be traveling and in dire need of a part to continue their journey.”
