Friday, August 18, 2006
CAT RV NETWORK GROWING
RV NEWS
When you're traveling North America by motorhome, it's comforting to know that if you need service on the road, there's a place close by that can take care of your vehicle. Owners of motorhomes with Caterpillar® engines can rest easier than most: in the past year, the Cat® RV Center network has grown from 56 initial locations in North America to more than 90, with more joining the network every month.
A perfect example is Carolina Cat RV Center in Statesville, N.C. This location features a wide center bay reserved for RVs, power lifts designed for motorhomes, diagnostics and other specialized equipment for better servicing.
Becoming certified as a Cat RV Center location involves a significant commitment in terms of training and resources from a Cat dealer, and all are audited annually to ensure quality of service, according to Kapustka. The certification process includes training for service personnel, as well as mandatory facility enhancements, such as the new lifts and building renovations at the Carolina Cat RV Center.
Cat RV Centers certified through Level One are required to provide 24-hour, seven-day emergency service assistance, a clean bay and protection for the interior of the vehicle (including using drop cloths, booties and performing a condition assessment), a clean, comfortable waiting room with Internet access and cable television, and generator repair.
Level Two includes all of the previous features, with the addition of chassis service and mobile lifts with a service pit. Level Three, the highest level attainable, includes all of these features plus technicians certified by the RVIA (Recreational Vehicle Industry Association), a house repairs system, complimentary potable water and electrical hookups, an LP station and a dump station.
A 24-hour RV hotline (1-877-777-3126) and Web site (http://rv.cat.com) are available to help travelers find the nearest Cat RV Center when they're on the road.
When you're traveling North America by motorhome, it's comforting to know that if you need service on the road, there's a place close by that can take care of your vehicle. Owners of motorhomes with Caterpillar® engines can rest easier than most: in the past year, the Cat® RV Center network has grown from 56 initial locations in North America to more than 90, with more joining the network every month.
A perfect example is Carolina Cat RV Center in Statesville, N.C. This location features a wide center bay reserved for RVs, power lifts designed for motorhomes, diagnostics and other specialized equipment for better servicing.
Becoming certified as a Cat RV Center location involves a significant commitment in terms of training and resources from a Cat dealer, and all are audited annually to ensure quality of service, according to Kapustka. The certification process includes training for service personnel, as well as mandatory facility enhancements, such as the new lifts and building renovations at the Carolina Cat RV Center.
Cat RV Centers certified through Level One are required to provide 24-hour, seven-day emergency service assistance, a clean bay and protection for the interior of the vehicle (including using drop cloths, booties and performing a condition assessment), a clean, comfortable waiting room with Internet access and cable television, and generator repair.
Level Two includes all of the previous features, with the addition of chassis service and mobile lifts with a service pit. Level Three, the highest level attainable, includes all of these features plus technicians certified by the RVIA (Recreational Vehicle Industry Association), a house repairs system, complimentary potable water and electrical hookups, an LP station and a dump station.
A 24-hour RV hotline (1-877-777-3126) and Web site (http://rv.cat.com) are available to help travelers find the nearest Cat RV Center when they're on the road.
